yesbet 2's Privacy Policy

yesbet 2 places the highest importance on the privacy of its users. This privacy policy ("Policy") has been prepared to clearly inform you about our practices regarding the collection, processing, storage, and disclosure of your personal information.

By registering, logging in, or participating in any way through any of our platforms — including the yesbet 2 website, mobile application, and other digital services — you agree to this policy. This policy has been written in line with applicable data protection guidelines in Bangladesh.

In this document, "we", "our", or "yesbet 2" refers to the organisation operating this platform. "You" or "user" refers to any person using our services.

yesbet 2 collects certain information to make your service experience safe and convenient. The types of information collected are described below by category.

2.1 Information You Provide Directly

Information you provide yourself when you create an account or use our services:

• Full name, date of birth, and national identity card details
• Mobile number and email address
• District and division of residence
• Mobile banking details — bKash, Nagad, or Rocket account number
• Contact information provided to customer support while using the services
• Documents submitted for identity verification (copies of national identity card or passport)

2.2 Automatically Collected Information

When you access our platform, certain information is automatically collected through technical processes:

• IP address and device identification information
• Browser type, operating system, and device characteristics
• Page visit time, session length, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Referral source and method of access

2.3 Transaction Information

We record the following information to process deposits, withdrawals, and betting activity:

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket)
• Bonus claims and wagering activity details
• Gaming and betting history

yesbet 2 uses collected information for the following legitimate purposes:

• To create accounts, verify identity, and ensure secure login
• To process all financial transactions including deposits and withdrawals
• To properly manage bonuses and promotional offers
• To prevent fraud, money laundering, and unauthorised access
• To provide customer support and resolve complaints
• To implement responsible gaming policies
• To improve platform performance
• To meet legal obligations

Before using your information, we verify that the use is consistent with the purpose for which it was collected. If we need to use information for a new purpose, we will seek your consent again.

yesbet 2 follows industry-standard technical and organisational measures to protect your personal information.

4.1 Technical Protection

• Data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive data is stored using strong encryption algorithms
• Firewalls and security layers are used to prevent unauthorised access
• Two-factor verification (OTP) is applied
• Regular security audits and vulnerability assessments are conducted

4.2 Organisational Protection

• Only authorised staff have access to the information they need
• Data protection training is provided regularly
• Confidentiality agreements are in place when working with third parties

However, transmitting information over the internet is not entirely risk-free. We take every reasonable precaution, but absolute security cannot be guaranteed.

yesbet 2 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be disclosed in a limited way in the following circumstances:

5.1 Service Provider Partners

Necessary information may be shared with partners who assist in providing essential services such as payment processing (bKash, Nagad, Rocket), technical infrastructure management, and customer support. These partners are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

Information may be disclosed upon order of law enforcement agencies or the judiciary, or when required for investigations into fraud or money laundering. In such cases, we provide only the information that is legally required.

5.3 Corporate Restructuring

Information may be transferred in the event of a business merger, acquisition, or restructuring. Should any such change occur, we will notify you in advance and your information will remain protected under this policy.

Cookies and similar technologies are used to keep the yesbet 2 platform running properly. Cookies are small data files stored on your device.

• Essential Cookies: Manage login sessions and ensure security — these cannot be disabled
• Functional Cookies: Remember your preferences and settings
• Analytical Cookies: Help analyse platform usage

You can control optional cookies by changing your browser settings. However, disabling essential cookies may prevent the service from working properly.

yesbet 2 retains your personal information only for as long as necessary. In general:

• All account information is retained while the account is active
• After an account is closed, information required to meet legal obligations is kept for a specified period
• Financial transaction records may be retained for an extended period as required by law
• Once the retention period ends, information is securely deleted

As a yesbet 2 user, you have the following rights over your own information:

8.1 Right of Access

You have the right to know what information we hold about you. You may request a copy of your information through account settings or via support.

8.2 Right to Correction

If your information is incorrect, you can have it corrected. Update your information directly from your account profile or with the help of customer support.

8.3 Right to Deletion Request

In certain circumstances, you may request that your information be deleted. However, this may not be possible if there are legal obligations or ongoing disputes.

8.4 Objection to Processing

You may object to your information being processed for direct marketing purposes. You will have the option to opt out of such communications at any time.

To exercise these rights, contact us via live chat or email. We will respond to your request within 30 working days.

All services of yesbet 2 are intended only for individuals aged 21 or above. We do not knowingly collect any information from minors. Age is verified at registration, and if an account belonging to a minor is identified, it is closed immediately.

You can find details about our age verification process and the steps taken to protect minors on our Responsible Gaming page.

yesbet 2 reserves the right to update this privacy policy as needed. If any significant changes are made, we will send a notification to your registered email or mobile number. The date of the latest update will always be shown at the top of this page.

Continued use of the platform after any changes means you are considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.

If you have any questions or concerns about this privacy policy, please contact us:

• Live Chat: Available 24/7 for direct support
• Email: [email protected]

Our support team provides assistance in both Bengali and English. For general questions, visit our FAQ page.